PAYMENT + REFUND POLICY

Payment and Refund Policy

Payments

The online course registration service (the “Service”) provided by Canadian Power and Sail Squadrons (CPS-ECP) accepts these forms of payment: Visa and Master Card credit cards issued by Canadian banks. When making purchases, your credit card is charged immediately. Your total price displayed in the check out screen will include the price of the product plus any applicable sales tax; such sales tax is based on the charitable status of CPS-ECP, as defined by the Canada Corporation Act, the bill-to address and the sales tax rate in effect at the time you register to the course or purchase material.
 
You agree that you will pay for all product purchases through the Service, and that Canadian Power and Sail Squadrons will receive payment form the credit card company for the products or services you purchased.

Refund Policy

All purchases, registrations, and renewals are final and non-refundable, except where explicitly stated below. By completing a purchase, you agree to this policy.

Membership:

  • Membership renewals are non-refundable once processed.
  • To avoid future charges, memberships must be cancelled before the renewal/expiry date.
  • No refunds for unused or partially used membership periods.

Self-Study Online Courses:

  • Refunds are issued only if a CanBoat learning platform technical issue prevents access or completion and cannot be resolved within two (2) business days of being reported.
  • Once any course content is accessed, the course is considered started.
  • No refunds for personal circumstances, device or internet issues, or loss of interest.
  • If technical issues prevent access to the Transport Canada PCOC Testing Platform after course completion, CanBoat will attempt to resolve the issue however no refund will be issued.

Online Instructor-Led Courses:

  • Refunds are issued only if a CanBoat learning platform technical issue prevents course delivery and cannot be resolved within two (2) business days.
  • No refunds once the course has started.
  • Exceptional cases may be reviewed at the sole discretion of the delivering Squadron and do not create entitlement or precedent.

Instructor-Led and Blended Courses:

  • If a course is cancelled before it starts and no materials are issued, a full refund will be provided.
  • If a course is cancelled before it starts and materials are issued, only the instruction portion will be refunded.
  • Student withdrawals must be made at least one (1) week before the course start date; refund eligibility depends on whether materials were issued.
  • No refunds for late withdrawals or non-attendance.
  • Exceptional cases may be reviewed at the sole discretion of the delivering Squadron and do not create entitlement or precedent

Course Materials:

  • All eBooks are non-refundable.
  • Printed materials are non-refundable once distributed.
  • No returns or exchanges are accepted.

Cards:

  • Replacement card fees will apply to reissue card when the error is made by the client or student.
  • Free replacement issued only for delivery issues or staff error.

Rev. April 2026